1. Purpose
This policy establishes guidelines for the appropriate and responsible use of social media by iRewardify and its employees to protect the brand, maintain compliance, and ensure ethical engagement with consumers and partners.
2. Scope
This policy applies to all social media activity conducted on behalf of iRewardify, including but not limited to Facebook, Twitter, Instagram, LinkedIn, TikTok, and other online platforms where the company engages with the public. It also applies to employees using personal accounts when discussing iRewardify-related matters.
3. Authorized Use
- Only designated employees are authorized to post on official iRewardify social media accounts.
- All content must align with iRewardify’s brand values, mission, and messaging.
- Posts must be truthful, accurate, and free of misleading claims, in compliance with advertising and UDAAPregulations
- All trademarks, images, and promotional materials used must have proper authorization from retailers and third parties.
- Confidential or proprietary information must never be shared on social media.
4. Prohibited Activities
- Posting false, misleading, or exaggerated claims about iRewardify or its partners.
- Engaging in defamatory, offensive, discriminatory, or inappropriate discussions.
- Sharing confidential, proprietary, or non-public information.
- Using social media for personal gain while misrepresenting iRewardify’s brand.
- Engaging in arguments or disputes with customers, competitors, or other stakeholders.
5. Customer Engagement and Responsiveness
- Customer inquiries and complaints received via social media should be directed to the appropriate support channels.
- All interactions must be professional, respectful, and by iRewardify’s customer service standards.
- Negative feedback should be addressed constructively without engaging in hostile exchanges.
6. Compliance and Monitoring
- All social media activities must comply with relevant laws, including data privacy and consumer protection regulations.
- Social media content will be monitored to ensure compliance and protect the integrity of iRewardify’s brand.
- Any violations of this policy may result in disciplinary action, up to and including termination.
7. Policy Updates
This policy will be reviewed and updated periodically to reflect changes in regulations, business operations, or social media best practices.
For questions regarding social media use, please contact iRewardify.
Note: iRewardify's policies and procedures are subject to change with prior notice. We are committed to keeping our clients informed and will provide timely notifications regarding any updates or modifications. Our goal is to ensure transparency and maintain compliance with industry standards while continuously improving our services.
